Last updated: September 2026
 

Who we are

Tipsy Fox Pub Southwater Ltd, trading as The Tipsy Fox, is responsible for the personal information described in this policy.

Our address is Worthing Road, Southwater, RH13 9HG. For privacy questions or requests, email hello@tipsyfoxpub.co.uk or write to us at this address.

This policy covers our website, customer enquiries and bookings.
 

Information we collect

We collect information you provide when contacting us, making a booking or signing up for updates. This may include your name, contact details, booking information, correspondence and marketing preferences.

We may also receive booking details from a booking provider you use. Our website can collect technical information such as your IP address, browser details and cookie preferences.
 

We need certain contact and booking details to arrange your visit. Without them, we may be unable to complete your booking.

How and why we use your information

We use personal information to:

• Arrange and manage bookings, taking steps towards or fulfilling our agreement with you.

• Answer enquiries and resolve complaints, in our legitimate interests of providing customer service and running the pub.

• Maintain records required by law, including relevant accounting records.

• Send news and offers where you have opted in, relying on your consent.
   

You can unsubscribe from marketing at any time using the unsubscribe link or by contacting us.

If we record information about allergies or accessibility needs that reveals health information, we will ask for your explicit consent to use it to support your visit. You can withdraw that consent by contacting us.

Who receives your information
 

Where necessary, we use service providers to support our website, bookings, payments and communications. Our website is hosted on Wix.

We may also share relevant information with professional advisers or authorities where required by law. We do not sell your personal information.

​

How long we keep information

We keep information only for as long as needed for its purpose. We consider whether your booking or enquiry is complete, whether a complaint remains open, and any legal record-keeping or claims requirements.

When information is no longer needed, we delete it securely or anonymise it.
 

Cookies

Our website uses cookies and similar technologies for its operation. Where optional cookies require consent, we will ask before using them.

​

Your rights

Depending on the circumstances, you can ask to access, correct, delete, restrict or transfer your personal information.

You can object to processing based on legitimate interests and can object to direct marketing at any time.

Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.

Contact us using the details above to exercise your rights or raise a concern. You can also complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy when our services or practices change. The latest version and update date will appear on this page.